Passenger Service Agents Stansted Airport

As a Customer Helper – Passenger Service Agent, your role will be to provide excellent customer service to our passengers at the airport. Your responsibilities will include greeting customers warmly, checking them in for their flights, issuing boarding passes, checking passports and documents, and following necessary safety and security procedures. You will also be responsible for assisting at the boarding gates and working alongside other team members, such as Dispatchers, Cabin Crew, and Flight Deck colleagues, to ensure that flights depart safely and on time.

As a representative of our brand, it will be essential that you maintain a professional and friendly approach with every customer, making them feel like VIPs. Additionally, you will be responsible for ensuring that our customers have a smooth and safe journey through the airport and welcoming them back upon their return.

We offer our valued colleagues a range of benefits, including a competitive hourly wage of £11.69 plus shift allowance for unsociable hours, a generous discretionary profit share scheme, annual pay review, free car parking, free uniform, and a £50 annual allowance towards uniform accessories. Other benefits include a contributory pension scheme, 3x salary life assurance, 34 days holiday entitlement per annum (pro rata dependent upon contracted hours), option to buy and sell annual leave, cycle to work scheme, career progression opportunities, access to Mental Health First Aiders, employee assistance program including professional counseling, colleague discounts on Jet2holidays and holidays and flights, and a recommend a friend scheme (£250 for successful referrals).

This role is available on a permanent seasonal basis for 30 hours per week with the option to increase to 37.5 hours between 1st June and 30th September. Our permanent seasonal contracts have a short rest period between our busy Winter and Summer seasons. You will work on a rolling rostered shift pattern, for example, 3 days on and 3 days off, and rosters will be issued four weeks in advance. No previous experience is necessary, but if you have a passion for customer service and love working as part of a team, apply today, take our short online Assessment, and if successful, we will invite you to meet our Red Team at an Assessment Day!

We hope that you have what it takes to join our fantastic team, and we look forward to receiving your application and welcoming you onboard!


£11.69 per hour plus unsociable hours allowance

Contract Type

Permanent Seasonal


London Stansted